Terms and Conditions

Last Updated: 15th October 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between eyespeak (“the Studio,” “we,” “our,” or “us”) and the client (“the Client,” “you,” or “your”) regarding the provision of graphic design and related creative services. By engaging our services, you agree to these Terms.

2. Services

The Studio provides services including but not limited to:

• Branding and logo design
• Print and digital media design
• Web and social media graphics
• Illustration and visual identity development
• Other creative design services as agreed in writing

All services will be outlined in a written proposal, estimate, or contract prior to commencement.

3. Quotes and Payment

• All quotes are valid for 30 days unless stated otherwise.
• A 50% non-refundable deposit is required before work begins.
• The remaining 50% is due upon project completion and prior to delivery of final files. For larger projects we can negotiate a staged payment plan, with our agreement.
• Scope creep, is not just about adding tasks, it is also asking for extra revisions to design work. We always want to ensure that everyone is comfortable and aware of the project’s progress This is always done in negotiation with the client. 
• Payments can be made via bank transfer.
• Late payments may incur a fixed admin fee, plus 8% monthly interest charge.
• All hosting and domain fees are charged annually and in advance. We require 90 days notice for cancellation.
• Late payments for website hosting may result in the temporary disconnection of the site. Reinstatement of disabled websites, carries £125 fee, the overdue invoice and the late interest charges to be paid in full before the site will be reactivated.
• Larger print jobs will always require signing off by the client. Once a project is signed-off by the client and is either online or sent to print, the responsibility of accuracy is on the client and not eyespeak. 
• Rush fees (express delivery) we understand that sometimes you will need something urgently. In these instances, we always try to accommodate requests from our valued client base. However, it also means that we will need to move work around to accommodate these requests. The fees for doing so, are either 10% of the value of the task or a flat fee of £75, which ever is greater. 

4. Revisions and Approval

• Each project includes two rounds of revisions unless otherwise agreed.
• Additional revisions or changes beyond the agreed scope will be billed at £75 per hour
• Final approval by the Client constitutes acceptance of all work delivered.
• It is your responsibility to ensure that any information on printed or digital material is correct and lawful. You must ensure that any legally required information, regulatory requirements and accreditations are included where needed. 

5. Ownership and Copyright

• The Studio retains full ownership of all drafts, concepts, and design files until full payment is received.
• Upon full payment, ownership of final approved designs is transferred to the Client.
• The Studio reserves the right to display completed projects in portfolios, websites, and promotional materials unless otherwise agreed in writing.
• Stock images, fonts, or third-party assets used in the project remain subject to their respective licenses.

6. Client Responsibilities

The Client agrees to:

• Provide all necessary information, materials, and feedback promptly.
• Ensure that all content supplied does not infringe any copyright, trademark, or other rights. It is the client's responsibility to ensure all regulatory information pertinent to their industry or sector, is adhered to.
• The client is responsible for proof-reading and approving all text.
• Review and approve deliverables in a timely manner.

Delays in providing information or feedback may extend project timelines.

7. Cancellation and Termination

• Either party may terminate the agreement in writing if the other party breaches any material term.
• If the Client cancels the project after work has begun, the deposit will not be refunded, and additional work completed will be billed.
• The Studio may terminate the project if the Client is abusive, unresponsive, or fails to pay invoices.

8. Liability

• The Studio is not liable for any loss, damage, or claims arising from the use of the final design once approved.
• The Studio does not guarantee specific outcomes (e.g., increased sales, online engagement) unless explicitly stated in writing.
• Total liability is limited to the total amount paid by the Client for the services.

9. Confidentiality

Both parties agree to maintain confidentiality regarding any non-public information shared during the project.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of United Kingdom. Any disputes shall be resolved in the courts of United Kingdom

11. Acceptance of Terms

By engaging our services or submitting payment, you acknowledge that you have read, understood, and agree to these Terms and Conditions.